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Sep-2014
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FAQ

PAYMENT INFORMATION:

SHIPMENT INFORMATION:

PRODUCT INFORMATION & OTHERS:

PAYMENT QUESTIONS AND ANSWERS:

How can I pay for my order?

1) Paypal, https://www.paypal.com
2) West Union, https://www.westernunion.com
3) Bank Transfer
4) Store Pickup

Is my order secure? Is my information kept private?

Your security and privacy are our top priorities while shopping at kingdict store. Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.

Will I have to pay sales tax?

No, we will ship to you which is said as gift and attach a Chinese taxation receipt for double safety.

Do you offer a Money Back Guarantee?

Yes. We want you to be happy with your purchase. To show we fully stand behind the quality of the products we print and ship, we offer a full, 10 Day Money Back Guarantee. If you need to return or exchange a product you have purchased from us, please contact us within 10 days and we'll take care of you.

SHIPPING INFORMATION:

Are the items I see on this website in stock?

Yes, unless marked otherwise, the items you see in our web store are printed and in stock, ready for shipping. That means, once you order, your order will usually ship out from our warehouse within 1 business days.

Where can you ship to?

Usually, we use EMS as shipment service, it can reach to every corner of the world.

How long will it take to get my order?

After you place your order, it will usually be shipped from our location within 1 business days. Depending on the method of shipping you choose at the time of checkout and your distance from our Shanghai warehouse, it could take anywhere from 5-15 business days for orders.

How much is shipping going to be?

This is depend on shipment destination, for example, USA is 21 US Dollars,Australia is 19 US Dollars.

PRODUCT INFORMATION AND OTHER QUESTIONS:

What are the differences between VOCAL 20 L+ and VOCAL 20 A+?

The only difference is languages which contained is not same, VOCAL 20A+ contained the following languages,English, German, French, Spanish, Italian, Portuguese, Dutch, Greek, Turkish, Arabic, Persian, Russian, Chinese, Japanese, Korean, Thai, Vietnamese, Indonesian, Malay, Tagalog-Philippine, most of those languages belong to asia, whereas VOCAL 20L+ contained the following languages, English, German, French, Spanish, Italian, Portuguese, Dutch, Czech, Polish, Hungarian, Slovakian, Romanian, Greek, Turkish, Arabic, Persian, Russian, Chinese, Japanese, Korean, most of those languages are used by european.

What are the differences between vocal VT 03+ and vocal 701 series products?

Simply to speak, vocal 701 series is an advance version of vocal vt 03+, 701 series intend to be a electronic dictionary rather than electronic translator, if you are interested in language itself, for example, you want to learn some language, they will be a good choice, but if you only need a language tool for travel or business purpose, vocal vt 03+ will meet your requirements.

By the way, only 701 series have corresponding language printed instruction book, for example, vocal 701 FR have both English and French printed instruction book, but vocal VT-O3 F+ only have English printed instruction book.

I have a question that wasn't answered here. How can I contact this site?

The easiest way to contact us is to send us email(sales#kingdict.com), we check our email everyday,or you can call us.